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Terms and Conditions (South Africa)

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These Terms & Conditions ("Terms") govern your use of the PRIS mobile application (branded, in South Africa, as "PRIS") and the loyalty programme made available in South Africa. By registering for an account, accessing, or using PRIS, you agree to be bound by these Terms. These Terms are written in plain language as far as possible, as required by the Consumer Protection Act 68 of 2008 ("CPA"). Clauses 2, 7, 9, 10, 11 and 16 below limit our liability, shift risk to you, or require you to indemnify us, and your attention is specifically drawn to them.

1. Definitions

  • "App" or "PRIS App" means the PRIS mobile application developed for and owned by Puma Energy, made available for download by you through various application stores (including the Apple App Store and Google Play Store) or by any other distribution method determined by Puma Energy from time to time, through which you register for an Account, accrue and redeem Rewards and interact with PRIS. The App includes all updates, upgrades and new versions released from time to time.
  • "Business Day" means any day other than a Saturday, Sunday or public holiday recognised as such under the Public Holidays Act 26 of 1994 (as amended from time to time) in the Republic of South Africa.
  • "PRIS" means Puma Energy's mobile application and loyalty programme offered in South Africa.
  • "Rewards" means loyalty rewards accrued on qualifying purchases and redeemable in accordance with the then-current redemption rules and rates.
  • "PIN" means the confidential personal identification number used for redemption and certain account actions.
  • "Puma Energy", "Puma", "we", "us" or "our" means Puma Energy South Africa (Pty) Ltd (Registration No. [to be confirmed]), the operator of PRIS in South Africa.
  • "you" and "your" means the individual who registers for, or uses, a PRIS Account.
  • "Account" means your PRIS user account, including your Rewards balance.
  • "Family Sharing" means any feature of PRIS that allows you to grant another person access to your Account or Rewards.
  • "Applicable Law" means all laws, regulations, codes and binding guidelines applicable in South Africa, including the CPA, the Protection of Personal Information Act 4 of 2013 ("POPIA"), and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
  • "Site" means a Puma Energy-branded retail service station in South Africa at which PRIS is made available.
  • "Personal Information" means personal information as defined in section 1 of POPIA, being information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including (without limitation) your name, contact details, date of birth, identity number, location information, device identifiers, transaction history, and any other information that could identify you directly or indirectly.
  • "Process" (and "Processing" and "Processed") means any operation or activity concerning Personal Information, including the collection, storage, use, modification, disclosure, transfer or destruction of such information, as contemplated in POPIA.
  • "Website" means the PRIS website operated by or on behalf of Puma Energy at www.prisafrica.com (or such other URL as Puma Energy may notify from time to time), through which information about the PRIS programme, these Terms, the Privacy Policy, current Rewards rates and redemption options, and other programme-related content is made available.

2. Eligibility and Account

  • You must be 18 years or older to register for and use PRIS in your own name. If you are younger than 18, you may only use PRIS with the consent of, and under the supervision of, your parent or legal guardian, who must register the Account and agree to these Terms on your behalf. Where we Process the Personal Information of a person younger than 18 in connection with PRIS, we will do so only to the extent permitted by, and subject to the additional safeguards required by, POPIA.
  • You must provide accurate, complete, and current information and keep your contact details updated.
  • You are responsible for all activity under your Account.
  • Accounts inactive for 12 (twelve) consecutive months may be subject to closure. Before closing an inactive Account or forfeiting any Rewards, we will give you at least 30 (thirty) days' prior notice via the App, SMS or email (using the contact details on your Account), explaining how you can prevent closure or forfeiture (for example, by logging in or making a qualifying transaction). Any Rewards forfeited under this clause 2 have no monetary value.

3. Family Sharing and Security

  • Family Sharing is permitted but entirely at your risk. Only share access with trusted persons. You must ensure that any person to whom you grant Family Sharing access agrees to comply with these Terms, and you remain responsible to us for that person's compliance and for all activity conducted through your Account, whether or not you authorised the specific transaction in question.
  • Keep your PIN secure. You are responsible for transactions performed using your PIN.
  • Notify us immediately via prisafrica@pumaenergy.freshdesk.com if you suspect unauthorised use; we may suspend or block the account while we investigate.
  • The primary account holder assumes full responsibility for all transactions and activities conducted by any person granted access through Family Sharing features.

4. Rewards: Earning, Redemption, and Expiry

  • You earn Rewards on qualifying purchases and promotions as communicated from time to time.
  • Redemption requires a valid PIN. We may vary the items eligible for redemption and the number of Rewards required.
  • Redemption values (rewards-to-benefit) may change from time to time at our discretion. We will endeavour to give you reasonable notice of material changes to redemption rates via the App or Website. The current rates are always available on the PRIS Website/App.
  • Unless stated otherwise, Rewards expire 12 months after issuance. Expired Rewards cannot be reinstated. We will use reasonable endeavours to notify you via the App or push notification at least 14 (fourteen) days before Rewards are due to expire, but failure to deliver such a reminder does not extend the expiry period.
  • Some rewards or benefits may be supplied by third party vendors, partners or service providers.
  • Rewards are non-transferable except as permitted by in-app features and hold no cash value. Rewards cannot be purchased or sold.

5. Fees and Statements

  • We do not currently charge account maintenance fees. We may introduce reasonable fees in the future, and will publish changes on the PRIS Website/App.
  • You can view recent transactions and Rewards activity in the App. Please report discrepancies within 30 (thirty) days.
  • Any introduction of new fees or changes to existing fees will be communicated to users at least 30 (thirty) days prior to implementation through the PRIS Africa App or Website.

6. Prohibited Uses

You must not use PRIS for:

  • Illegal, fraudulent, deceptive, or abusive conduct.
  • Tampering with the App or redemption mechanisms.
  • Selling or trading Rewards outside PRIS policies.
  • Exploiting any bug, error or vulnerability in the PRIS App or any service provider systems to accrue Rewards or other benefits to which you are not entitled.
  • Creating or maintaining multiple Accounts for the same individual, or using another person's identity to register an Account.

7. Errors, Reversals, and Fraud

  • If an error occurs (e.g., technical failure, duplicate charge) in respect of the App or the use of PRIS, notify us promptly. We may reverse or adjust transactions where appropriate.
  • We encourage you to report transaction discrepancies or unauthorised activity as soon as possible, and in any event within 30 (thirty) days of the transaction date, as this will help us investigate and, where appropriate, reverse the transaction. This clause 7 does not limit any right you may have under Applicable Law to dispute a transaction after this period, but a delay in reporting may make it more difficult for us to investigate or recover funds on your behalf.
  • We may suspend, limit, or close Accounts, and forfeit Rewards obtained through misuse, abuse or fraud.

8. Service Changes and Availability

  • We may add, remove, or modify features, Sites, or eligibility criteria.
  • Service may be interrupted for maintenance, upgrades, or events beyond our control.
  • Puma Energy reserves the right to discontinue the PRIS programme or any of its features at any time. If we discontinue PRIS entirely, we will give you at least 30 (thirty) days' prior notice via the App, SMS, email or our Website, and will provide a reasonable opportunity (of not less than 30 (thirty) days from that notice) for you to redeem any accrued Rewards before any unredeemed Rewards are forfeited. This clause 8 does not apply to the discontinuation of an individual feature, promotion or reward where reasonable alternative arrangements are made available.

9. Security and Unauthorised Use

  • You are at all times responsible for keeping your PIN safe. Unless you can show that a transaction resulted from our negligence, fraud, or a failure in the security of the PRIS platform (rather than your own failure to keep your PIN or device secure, or your voluntary disclosure of your PIN to another person), we shall presume that any transaction done on your PRIS Account was authorised by you. Where you dispute a transaction, we will investigate in accordance with clause 7 (Errors, Reversals, and Fraud) and reverse or adjust the transaction if our investigation shows it was not authorised by you.
  • Please inform us immediately if your PIN has been compromised or if you suspect unauthorised access.
  • Users are advised to enable security features on their mobile devices, such as biometric authentication and screen locks, to prevent unauthorised access to PRIS.

10. Liability

  • To the maximum extent permitted by Applicable Law (including the CPA), Puma Energy is not liable for: (a) indirect or consequential losses, loss of profit, or loss of data; (b) losses arising from unauthorised use of your Account where you failed to protect your PIN or device, or voluntarily shared access; (c) any failure, delay or interruption of PRIS caused by factors beyond our reasonable control (including internet or telecommunications failures, service provider system outages, or acts of third parties); or (d) any loss arising from your reliance on information displayed in the App, Website or promotional materials. To the extent that Puma Energy is liable to you for any loss or damage in connection with PRIS (and subject to the exclusions above and the provisions of the CPA that cannot be excluded), our total aggregate liability to you in respect of all claims arising in any 12-month period shall not exceed the greater of: (a) the total value of Rewards redeemed by you in the 12 months preceding your claim; and (b) R1,000 (one thousand Rand).
  • Nothing in these Terms excludes or limits: (a) liability for gross negligence, wilful misconduct, or fraud; (b) liability that cannot be excluded or limited under the CPA (including, where applicable, liability for defective goods under section 61 of the CPA) or any other Applicable Law; or (c) any right, remedy or protection to which you are entitled as a consumer under the CPA and which cannot lawfully be waived or excluded. If any provision of this clause 10 is found to be unfair, unreasonable or unlawful under the CPA, that provision will apply only to the maximum extent permitted by the CPA, and the remainder of this clause 10 will continue to apply.

11. Indemnity

To the extent permitted by Applicable Law (including the CPA), you agree to indemnify Puma Energy, its affiliates, and their officers, directors, employees, and agents against claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of PRIS; or (c) unlawful or negligent acts or omissions connected to your use of PRIS, in each case save to the extent the relevant claim, liability, damage, loss, cost or expense arises from our own negligence, wilful misconduct, fraud, or breach of these Terms. Nothing in this clause 11 requires you to indemnify us for any cause of action that does not result from your own conduct, and nothing in this clause 11 limits any right you have under the CPA to refer a complaint to us, an ombud, the National Consumer Commission, or a court.

12. Privacy

Your Personal Information is used to operate and administer PRIS and to communicate with you about PRIS. Your use of PRIS is also governed by the applicable PRIS Privacy Policy (South Africa), which is available on the PRIS Website/App and forms part of these Terms by reference. Puma Energy may share Personal Information with authorised third-party service providers, including Payment24 Group (Pty) Ltd and other programme support partners, strictly as necessary to operate and maintain the PRIS programme. Such parties act as operators (as defined in POPIA) on Puma Energy's instructions and do not independently determine the purposes or means of processing your personal information.

We will Process your Personal Information in accordance with POPIA and Applicable Law. You have the right to access, correct, or request deletion of your Personal Information by contacting us at prisafrica@pumaenergy.freshdesk.com or via the in-App settings. We will respond to such requests within a reasonable time and in accordance with POPIA. You also have the right to object to the Processing of your Personal Information on reasonable grounds, and to lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed.

13. Intellectual Property

All trademarks, logos, content, software, and materials in or forming part of PRIS are owned by Puma Energy or its licensors and are protected by applicable intellectual property laws. You receive a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to use PRIS solely for your personal, non-commercial, lawful purposes and in accordance with these Terms. You must not: (a) reverse-engineer, decompile, or disassemble the app except to the extent expressly permitted by Applicable Law; (b) copy, adapt, modify, or create derivative works based on PRIS or any part thereof; (c) use any data mining, robots, or similar data gathering tools on PRIS; or (d) use the PRIS brand, trademarks or logos without our prior written consent.

14. Disclaimers

  • The PRIS website/app may include links to third party websites, apps and content. You choose to access these at your own risk.
  • Puma Energy does not endorse or assume responsibility for third-party content, privacy policies, or practices.
  • We do not control the quality, safety or legality of third-party goods and services offered through the PRIS programme.
  • All third-party rewards are subject to the supplier's own terms and conditions, and redemption may require you to interact directly with the third party.
  • We are not responsible for loss, damage or disputes relating to third party rewards, and your remedies (if any) must be sought from the third-party provider.
  • Rewards and related benefits are subject to availability and system functionality.
  • We are not liable for technical glitches, errors, or disruptions unless caused by intentional or gross negligence.
  • All content in the App, on our Website, or in promotional materials (including information about rewards, offers, and partner services) is provided for general information purposes only.
  • While we aim to ensure accuracy, we do not guarantee that content is error-free, current, or complete.
  • We reserve the right to correct errors, update information, or withdraw rewards without prior notice.
  • You are responsible for verifying details (including reward eligibility, expiry dates, and partner terms) before making decisions based on the content provided.
  • We are not liable for any loss or damage arising from reliance on content displayed in the App, Website, or related communications.

15. Amendments

We may update these Terms from time to time. We will notify you of material changes at least 30 (thirty) days before they take effect, via the App, push notification, email, or our Website. The most current version will always be available on the PRIS Website/App. Your continued use of PRIS after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to any material change, you may close your Account in accordance with clause 16 before the change takes effect, and any accrued Rewards may be redeemed during the notice period.

16. Termination

  • You may close your Account at any time via the App or by contacting support at prisafrica@pumaenergy.freshdesk.com.
  • We may suspend or terminate your Account immediately if: (a) you materially breach these Terms (including clause 6 (Prohibited Uses)); (b) we reasonably suspect fraud, money laundering, or other unlawful activity on your Account; (c) we are required to do so by Applicable Law, a court order, or a regulatory authority; or (d) maintaining your Account would, in our reasonable opinion, expose Puma Energy to material legal, regulatory or reputational risk. Upon termination by us for cause under this clause 16, any Rewards will be forfeited to the extent permitted by Applicable Law. Where we terminate for reasons other than your breach or unlawful conduct, we will give you reasonable notice and an opportunity to redeem accrued Rewards before termination takes effect.

17. Governing Law and Disputes

These Terms are governed by the laws of South Africa. Subject to clause 18 below (Complaints and Alternative Dispute Resolution), any dispute arising from or related to these Terms may be submitted to the Gauteng Division of the High Court of South Africa, or, where the amount in dispute falls within its jurisdiction, a Magistrate's Court of competent jurisdiction, unless mandatory law requires otherwise. Nothing in this clause 17 limits your right, as a consumer, to bring proceedings in a court of your own domicile, or otherwise as permitted by the CPA or other Applicable Law.

18. Complaints and Alternative Dispute Resolution

If you have a complaint about PRIS or these Terms, please contact us first at prisafrica@pumaenergy.freshdesk.com so that we can try to resolve it. We will acknowledge your complaint within 5 (five) Business Days and endeavour to resolve it within 20 (twenty) Business Days. If we are unable to resolve your complaint to your satisfaction, you may, in accordance with the CPA, refer your complaint to the National Consumer Commission, an accredited industry ombud scheme (if applicable to the relevant service), or any other alternative dispute resolution agent contemplated by the CPA, before or instead of approaching a court. Referring a complaint to such a body does not affect your right to approach a court at any time.

19. General

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. These Terms (together with the PRIS Privacy Policy) constitute the entire agreement between you and Puma Energy in relation to your use of PRIS. These Terms were last updated on 13 August 2026.

Contact

Support: prisafrica@pumaenergy.freshdesk.com
Address: Puma Energy South Africa, Johannesburg, South Africa.
Hours: Support is available during standard business hours (08:00 AM to 05:00 PM CAT, Monday to Friday), excluding public holidays.